Frequently Asked Questions (FAQ)

Welcome to the Lovely Trendz FAQ page! Here, you'll find answers to common questions about our products, ordering process, shipping, returns, and more. Our goal is to make your shopping experience as smooth and enjoyable as possible.

Ordering

Q1: How can I place an order?

A: Simply select the items you love, add them to your cart, and follow the checkout process. You can pay using our secure payment options, including cash on delivery.

Q2: Can I cancel or modify my order?

A: Yes, orders can be modified or canceled within 2 hours of placement. Please contact our support team immediately for assistance.

Payment

Q1: What payment methods are accepted?

A: We accept various payment methods including credit/debit cards, net banking, and cash on delivery for your convenience.

Q2: Is cash on delivery available?

A: Yes, we offer cash on delivery for all orders in India, allowing you to pay in cash at the time of delivery.

Shipping

Q1: How long does shipping take?

A: Orders are typically delivered within 3-7 business days. Delivery times may vary based on your location and the courier service.

Q2: How can I track my order?

A: Once your order is shipped, we will send you a tracking link via email, allowing you to track the delivery status of your package.

Returns

Q1: What is your return policy?

A: We offer a 7-day no-questions-asked return policy. If you're not satisfied with your purchase, you can return it within 7 days of receipt for a full refund or exchange.

Q2: How do I return an item?

A: Contact our support team with your order details, and they will guide you through the return process.

Products

Q1: How do I know which size to choose?

A: Each product page includes a size chart and detailed product descriptions to help you make the best choice.

Q2: Are all your products available for immediate shipment?

A: Yes, all listed products are in stock and ready for dispatch, unless otherwise stated on the product page.

Customer Service

Q1: How can I contact customer service?

A: Our customer service team is available to help you with any queries. You can reach us via email at lovelytrendz.contact@gmail.com or through our contact form on the website.

Q2: Do you offer warranty on your products?

A: Yes, we offer a manufacturer's warranty on select products. Details about the warranty period and coverage are available on the respective product pages.

 

If you have any other questions or need further assistance, please don't hesitate to contact us. Our team at Lovely Trendz is dedicated to ensuring that your experience with us is nothing short of excellent.